Effective Date: Jan-01-2026
Automessa (“Automessa”, “we”, “us”, or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, store, and safeguard information when you access or use our WhatsApp Business API platform, dashboard, websites, and related services (collectively, the “Services”).
By using Automessa, you agree to this Privacy Policy.
1. Information We Collect
1.1 Account and Business Information
When you register or use the Services, we may collect:
Name, business/company name
Email address, phone number, and contact details
Login credentials (stored securely)
Billing information needed for invoicing and subscription management
(Payment processing may be handled by third-party payment providers.)
1.2 Technical and Usage Information
We may collect technical and usage information to operate, secure, and improve the platform, such as:
IP address, browser type, device type, operating system
Log data (access times, pages viewed, actions taken)
Diagnostics and performance data
Cookies or similar technologies (for session management and analytics)
1.3 End-User / Recipient Data
When you use Automessa to send or manage WhatsApp communications, we may process data you provide or generate through the Services, such as:
Recipient phone numbers and identifiers
Message content, templates, media files
Delivery status and interaction data (e.g., delivered/read where available)
You are responsible for ensuring you have the necessary permissions, consent, and lawful basis to collect, use, and communicate with end-users through WhatsApp and Automessa.
2. How We Use Information
We use the information we collect to:
Provide, operate, maintain, and improve the Services
Create and manage accounts, authentication, and user access
Process subscriptions, billing, and payments
Provide customer support and respond to inquiries
Send service-related notices (security alerts, policy updates, system messages)
Monitor performance, prevent abuse, and protect platform integrity
Comply with applicable legal obligations and enforce our terms
Meet WhatsApp/Meta requirements and policies for WhatsApp Business API usage
3. How We Share Information
We do not sell your personal information or customer data.
We may share information only as described below:
3.1 Service Providers
We may share information with trusted third-party service providers that support our operations (such as hosting, analytics, payment processing, email delivery, or customer support tools). These providers are required to protect information and use it only to provide services on our behalf.
3.2 Legal, Security, and Compliance
We may disclose information if we believe it is reasonably necessary to:
Comply with law, regulation, legal process, or lawful requests
Protect the rights, safety, and security of Automessa, our users, or others
Detect, prevent, or address fraud, abuse, misuse, or technical issues
Enforce our agreements and policies
3.3 Business Transfers
If Automessa is involved in a merger, acquisition, reorganization, or sale of assets, information may be transferred as part of that transaction, subject to appropriate safeguards.
4. Data Security
We implement reasonable technical and organizational safeguards designed to protect information from unauthorized access, disclosure, alteration, and destruction.
However, no method of transmission or storage is fully secure. You are responsible for maintaining the confidentiality of your login credentials and restricting access to your account.
5. Data Retention
We retain information only for as long as necessary to:
Provide the Services and fulfill the purposes described in this policy
Meet legal, accounting, security, and compliance obligations
Resolve disputes and enforce agreements
Retention periods vary depending on the type of data and the purpose for which it is processed.
6. Your Choices and Rights (Global)
You may request to:
Access or update your account information
Correct inaccuracies
Delete your account (subject to legal and operational requirements)
Receive information about how your data is processed (where applicable)
We may require identity verification before processing certain requests. Some data may be retained where required for security, compliance, dispute resolution, or legitimate business needs.
7. Cookies and Similar Technologies
We may use cookies and similar technologies to:
Enable essential platform functionality (login/session)
Remember preferences
Analyze performance and improve user experience
You can manage cookies through your browser settings. Disabling certain cookies may limit platform functionality.
8. Third-Party Platforms (WhatsApp / Meta)
Automessa integrates with WhatsApp Business API and is subject to WhatsApp and Meta platform rules. WhatsApp/Meta may process certain information independently under their own policies. Your use of WhatsApp services is governed by their terms and privacy practices.
9. Children’s Privacy
Automessa is not intended for use by individuals under the age of 18 (or the age of majority in your jurisdiction). We do not knowingly collect personal information from children.
10. International Use and Cross-Border Processing
Automessa may process and store information on servers located in different regions. By using the Services, you understand that information may be transferred and processed across borders where data protection rules may differ. We take reasonable steps to protect information during such transfers.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. If we make material changes, we will provide notice through the Services or by other appropriate means. Continued use of the Services after changes become effective indicates acceptance of the updated policy.
12. Contact Us
If you have questions about this Privacy Policy, contact:
Automessa Support
Email: support@automessa.com
Address: Naroda, Ahmedabad, India