Privacy Policy

Effective Date: October 3, 2025 
Last Updated: October 3, 2025

Automessa ("Company," "we," "our," or "us") is committed to protecting the privacy of our users, customers, clients, vendors, and visitors ("you," "your," or "customers").

This Privacy Policy explains how we collect, use, share, store, and protect your information when you use our website, mobile applications, WhatsApp Business API services, Messenger, Instagram, CRM, chatbot builder, automation tools, and related offerings, collectively referred to as the "Services."

By accessing or using our Services, you consent to the practices described in this Privacy Policy.

1. Information We Collect

We collect the following types of information:

1.1 Personal Information

We may collect personal information such as:

• Full name
• Email address
• Mobile or phone number
• Business name and details
• Billing details, including address, GST, and tax information
• Login credentials stored in encrypted form

1.2 Business and Customer Data

When you use our Services, we may collect and process business and customer-related data, including:

• WhatsApp API numbers linked to your account
• Messages sent and received through APIs for delivery, support, and logging purposes
• Customer details uploaded to the CRM, including contacts, tags, attributes, and notes
• Chatbot configurations, flows, and triggers
• Automation workflows
• Campaign records and message activity

1.3 Payment Information

We may collect transaction-related information through secure payment gateways.

We do not store credit card details, debit card details, UPI PINs, net banking passwords, or sensitive banking credentials on our servers.

1.4 Technical and Usage Data

We may automatically collect technical and usage-related data, including:

• IP address
• Device identifiers
• Browser type
• Operating system
• Access logs
• Crash reports
• Performance analytics
• Cookies, beacons, and tracking tools used for session management

2. How We Use Your Information

We use collected information to:

• Provide, operate, maintain, and improve our Services
• Authenticate and secure user accounts
• Facilitate communication through WhatsApp, Facebook, Instagram, Messenger, and related platforms
• Process transactions and manage billing
• Automate workflows, campaigns, and chatbot responses
• Offer personalized experiences and recommendations
• Provide customer support and resolve technical issues
• Send service updates, promotions, and alerts where consent has been provided
• Monitor platform usage and prevent fraud, spam, misuse, or abuse
• Comply with legal obligations and regulatory requirements

3. How We Share Your Information

We do not sell your personal information to third parties for marketing purposes.

We may share your information only in the following circumstances:

3.1 With Service Providers

We may share necessary information with trusted service providers, including:

• Payment gateways
• Hosting providers
• API providers
• SMS and email service providers
• Analytics tools
• Security providers
• Technical support providers

3.2 With Business Partners

We may share data with connected business and technology partners where required to provide our Services, including:

• Meta, including WhatsApp, Facebook, and Instagram, for API integrations
• Third-party applications connected through automation tools
• Shopify, WooCommerce, CRM platforms, payment gateways, and related integrations

3.3 For Legal Compliance

We may disclose information when required to:

• Comply with applicable laws, court orders, legal proceedings, or law enforcement requests
• Enforce our Terms and Conditions
• Prevent fraud, abuse, spam, unauthorized activity, or security incidents
• Protect the rights, safety, and property of Automessa, our users, or others

3.4 Business Transfers

In the event of a merger, acquisition, restructuring, partnership, financing, sale of assets, or similar business transaction, your information may be transferred as part of that transaction.

4. Data Retention

Customer data stored in the CRM remains available until you delete it or close your account.

Transactional, billing, tax, and legal records may be retained for the period required under applicable laws and regulations.

Logs and analytics data are typically retained for up to 12 months unless a longer retention period is required for security, compliance, legal, dispute resolution, or operational purposes.

When information is no longer required, we may delete, anonymize, or securely archive it.

5. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Maintain user sessions
• Remember preferences and login status
• Measure website and platform traffic
• Improve website and platform performance
• Deliver relevant communications
• Detect suspicious activity and improve security

You may disable cookies through your browser settings. However, some features of our website or platform may not function properly when cookies are disabled.

6. Data Security

We implement reasonable industry-standard security practices designed to protect your information, including:

• SSL/TLS encryption for data transmission
• Encrypted storage for sensitive information
• Regular security reviews
• Role-based access controls for team members
• Access restrictions for internal systems
• Security monitoring and vulnerability checks

However, no method of transmission over the internet or method of electronic storage is completely secure. Therefore, we cannot guarantee the absolute security of your information.

You are also responsible for protecting your account credentials and preventing unauthorized access to your account.

7. Your Rights

Depending on your jurisdiction and applicable laws, you may have certain rights regarding your personal information, including the right to:

• Access your personal information
• Correct or update inaccurate information
• Request deletion of your information
• Opt out of marketing communications
• Restrict or object to certain processing activities
• Request data portability where applicable
• Withdraw consent where processing is based on consent

You can exercise these rights by contacting us at info@automessa.com.

We may need to verify your identity before processing certain requests.

8. Customer Data Responsibility

If you upload, import, store, or process customer data through Automessa, you confirm that:

• You have obtained valid and legally required consent from your customers.
• You have the legal right and authority to use the uploaded customer data.
• Your customers have agreed to receive communications from you.
• You will not upload purchased, scraped, unauthorized, or illegally collected data.
• You will comply with applicable data protection, privacy, telecommunications, advertising, and messaging laws.

You are solely responsible for the legality, accuracy, quality, and consent status of customer data used through our Services.

Automessa is not responsible for claims, complaints, penalties, damages, or legal actions resulting from your misuse of customer data or the Services.

9. Third-Party Links and Integrations

Our Services may include links to or integrations with third-party websites, applications, platforms, and services.

We are not responsible for the privacy practices, content, security, availability, or policies of third-party websites, platforms, or services.

We encourage you to review the privacy policies and terms of those third parties before providing information to them or using their services.

10. Children’s Privacy

Our Services are not directed to individuals under the age of 18.

We do not knowingly collect personal information from minors.

If you believe that a child has provided us with personal information, please contact us, and we will take reasonable steps to delete the information.

11. International Data Transfers

As we integrate with global platforms such as Meta, WhatsApp, Shopify, WooCommerce, cloud service providers, and other third-party providers, your information may be transferred, stored, or processed outside your country.

Where required by applicable law, we take reasonable steps to ensure appropriate safeguards are in place to protect your information during international transfers.

12. Cloudflare Turnstile and Security Tools

We may use Cloudflare Turnstile or similar security tools to protect our forms, website, applications, and platform from spam, bots, abuse, fraudulent activity, and unauthorized access.

These tools may process limited technical information, such as:

• IP address
• Browser information
• Device information
• Interaction and security verification signals

This processing helps us maintain platform security and prevent misuse of our Services.

13. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, Services, technology, security practices, integrations, or legal requirements.

Updated versions will be posted on this page with a revised "Last Updated" date.

Your continued use of our Services after an updated Privacy Policy is posted means that you acknowledge and accept the revised policy.

14. Contact Us

Automessa is owned and operated by RSND Global.

If you have any questions, concerns, complaints, or requests regarding this Privacy Policy, please contact us:

Automessa 
Email: info@automessa.com 
Phone: +91 9274515083 
Website: www.automessa.com