Terms And Conditions

Effective Date: October 3, 2025
Last Updated: October 3, 2025

Welcome to Automessa ("Company," "we," "our," or "us"). By accessing or using our website, mobile application, and services, including the WhatsApp Business API, Messenger, Instagram, CRM, chatbot builder, automation tools, and related offerings, collectively referred to as the "Services," you ("User," "Customer," "Client," or "you") agree to be bound by these Terms and Conditions.

If you do not agree to these Terms and Conditions, you must stop using our Services immediately.

1. Eligibility

• You must be at least 18 years old to use our Services.
• You represent and confirm that you have the legal authority to enter into these Terms on behalf of yourself or the business or organization you represent.
• Your use of the WhatsApp Business APIs, Meta platforms, and related services is subject to Meta's applicable terms, policies, guidelines, and eligibility requirements.

2. Services Provided

Automessa provides services and tools that may include:

• WhatsApp, Facebook, Messenger, and Instagram API integrations
• CRM and customer management tools
• Chatbot and automation builders
• eCommerce integrations and loyalty programs
• GreenTick verification assistance
• Analytics, reporting, onboarding, and support services

We may modify, improve, update, replace, restrict, suspend, or discontinue any feature, function, plan, integration, or part of the Services at our sole discretion.

Where reasonably possible, we may provide advance notice of material changes that significantly affect your use of the Services.

3. Account Registration and Security

To use certain features of the Services, you may be required to register an account and provide accurate, complete, and current information, including:

• Full name
• Email address
• Mobile or phone number
• Business name and business information
• Billing, tax, or verification information

You are responsible for:

• Maintaining the confidentiality of your username, password, OTPs, API credentials, access tokens, and other account credentials
• Restricting unauthorized access to your account
• Ensuring that the information associated with your account remains accurate and updated
• All activities conducted through your account, except where caused directly by our proven security failure

You must notify us immediately if you become aware of any unauthorized access, security breach, or misuse of your account.

Automessa is not responsible for unauthorized use of your account resulting from your failure to protect your credentials or comply with reasonable security practices.

4. Acceptable Use Policy

You agree that you will not:

• Use the Services for any unlawful, abusive, deceptive, harmful, or fraudulent purpose
• Send spam, unsolicited bulk messages, misleading communications, or prohibited content through the Services or connected APIs
• Contact individuals who have not provided the legally required consent or authorization
• Violate the policies, terms, commerce rules, messaging guidelines, or acceptable-use requirements of WhatsApp, Facebook, Instagram, Meta, or any connected third-party platform
• Upload, transmit, distribute, or introduce malware, viruses, harmful code, or malicious content
• Attempt to gain unauthorized access to accounts, databases, systems, APIs, servers, or networks
• Interfere with, disrupt, overload, damage, or compromise the security or operation of the Services
• Use automation, APIs, campaigns, bots, or integrations in a manner that violates applicable privacy, data protection, telecommunications, advertising, or consumer protection laws
• Use purchased, scraped, stolen, illegally obtained, or unauthorized customer data
• Use the Services to impersonate another person, organization, business, or public authority

Any violation of this section may result in the restriction, suspension, or termination of your account without refund, subject to applicable law.

5. Pricing, Payments, Taxes, and Refunds

• Unless otherwise stated, all prices are listed in Indian Rupees (INR/₹) and exclude applicable taxes, duties, levies, payment gateway fees, platform fees, and third-party charges.
• Subscription fees are generally payable in advance according to your selected plan and billing cycle.
• Minimum recharge, wallet balance, message credit, usage commitment, or prepaid balance requirements may apply to certain plans or services.
• Paid add-ons, onboarding services, custom development, verification assistance, integrations, additional users, extra message usage, and professional services may be billed separately.
• You authorize us and our payment providers to charge the applicable fees using the payment method associated with your account.
• You are responsible for providing accurate billing and tax information.
• Failure to pay an invoice, subscription fee, recharge amount, or outstanding balance may result in restriction, suspension, downgrade, or termination of the Services.

Except where required by applicable law or expressly stated in our Refund Policy, fees are non-refundable once the relevant subscription, service, add-on, onboarding process, integration, verification request, or account activation has commenced.

Third-party charges, including Meta conversation charges, messaging fees, payment gateway charges, telecom charges, hosting costs, and other external service costs, may be subject to change by the relevant third-party provider.

6. GreenTick and Verification Services

Automessa may provide guidance, documentation support, submission assistance, onboarding assistance, and technical support relating to WhatsApp Business verification, Official Business Account status, and GreenTick applications.

You acknowledge and agree that:

• Final approval, rejection, review, suspension, or revocation decisions are made solely by Meta or the relevant third-party platform.
• Automessa does not control and cannot guarantee approval, processing time, continued verification status, or eligibility.
• You are responsible for providing accurate, complete, authentic, and legally valid documents and business information.
• Fees for verification or GreenTick assistance are non-refundable once the review, preparation, onboarding, or submission process has started, except where required by law.

7. Data and Privacy

We collect, process, store, and protect personal information in accordance with our Privacy Policy.

When you upload, import, synchronize, store, or process customer data through Automessa, you are responsible for:

• Obtaining all legally required permissions and consent from your customers
• Providing required privacy notices and opt-out methods
• Ensuring that your use of customer data complies with applicable laws
• Responding appropriately to customer privacy requests
• Maintaining the legality, accuracy, and consent status of your customer data

You acknowledge that Automessa may access and process message logs, CRM records, campaign activity, chatbot configurations, automation flows, API activity, and related account data where reasonably necessary to:

• Provide and operate the Services
• Deliver messages and process API requests
• Investigate technical issues
• Provide customer support
• Prevent fraud, abuse, spam, or security threats
• Comply with legal and regulatory obligations

8. Intellectual Property

All software, source code, object code, interfaces, dashboards, trademarks, trade names, logos, graphics, designs, documentation, workflows, templates, platform content, and other intellectual property associated with Automessa are owned by Automessa, RSND Global, or their respective licensors.

Subject to your compliance with these Terms and payment of applicable fees, we grant you a limited, revocable, non-exclusive, non-transferable, and non-sublicensable right to access and use the Services for your internal business purposes.

You may not, without our prior written consent:

• Copy, reproduce, republish, sell, resell, license, or distribute the Services
• Modify, adapt, translate, reverse-engineer, decompile, or disassemble the platform
• Attempt to extract source code, algorithms, security mechanisms, or confidential technical information
• Remove or alter copyright notices, trademarks, branding, or proprietary notices
• Create derivative products or competing services using our confidential information or intellectual property

You retain ownership of the content and customer data that you lawfully upload to the Services.

9. Third-Party Integrations

Our Services may integrate with third-party platforms and providers, including:

• Meta, WhatsApp, Facebook, Messenger, and Instagram
• Shopify and WooCommerce
• Payment gateways
• CRM, email, SMS, cloud hosting, analytics, and automation providers
• Other external applications and API providers

You acknowledge that:

• Third-party platforms operate independently from Automessa.
• We are not responsible for their availability, outages, service interruptions, policy changes, pricing changes, security incidents, data handling practices, approval decisions, API limitations, or account restrictions.
• Your use of third-party platforms is governed by their own terms, privacy policies, fees, and requirements.
• Changes made by a third-party provider may affect features or availability within Automessa.

10. Service Availability

We aim to provide reliable access to the Services. However, we do not guarantee that the Services will always be available, uninterrupted, secure, error-free, or compatible with every device, system, browser, or third-party platform.

Service availability may be affected by:

• Scheduled or emergency maintenance
• Server, hosting, networking, or infrastructure issues
• Third-party API outages or limitations
• Meta, WhatsApp, Facebook, Instagram, telecom, or payment provider outages
• Security incidents or emergency protective actions
• Internet failures, natural events, governmental actions, or circumstances beyond our reasonable control

To the maximum extent permitted by law, Automessa is not responsible for losses resulting from temporary downtime, delayed message delivery, failed third-party services, or interruptions beyond our reasonable control.

11. Limitation of Liability

To the maximum extent permitted by applicable law, Automessa, RSND Global, and their directors, employees, contractors, affiliates, licensors, and partners will not be liable for any indirect, incidental, special, punitive, exemplary, or consequential damages.

This includes, without limitation:

• Loss of profits, sales, revenue, customers, contracts, data, goodwill, reputation, or business opportunities
• Business losses resulting from service interruptions, downtime, failed messages, delayed messages, or third-party outages
• Delays, rejections, suspensions, or revocations relating to WhatsApp verification, GreenTick approval, Meta accounts, or connected platforms
• Claims, penalties, account restrictions, or legal issues caused by your campaigns, content, customer data, consent practices, or misuse of the Services
• Actions taken by Meta, WhatsApp, Facebook, Instagram, payment gateways, hosting providers, telecom providers, or other third parties

To the maximum extent permitted by applicable law, Automessa's total aggregate liability arising from or relating to the Services or these Terms will not exceed the total amount you paid directly to Automessa during the 12 months immediately preceding the event giving rise to the claim.

Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited under applicable law.

12. Indemnification

You agree to defend, indemnify, and hold harmless Automessa, RSND Global, and their directors, employees, contractors, affiliates, licensors, service providers, and partners from claims, losses, damages, liabilities, penalties, costs, and expenses, including reasonable legal fees, arising from or relating to:

• Your misuse of the Services
• Your violation of these Terms and Conditions
• Your violation of applicable laws or third-party rights
• Your violation of Meta, WhatsApp, Facebook, Instagram, or other connected platform policies
• Your messages, campaigns, customer data, uploaded content, automation flows, or business activities
• Your failure to obtain legally required customer consent
• Unauthorized, purchased, scraped, misleading, or unlawful customer data used through your account

13. Suspension and Termination

You may request the closure of your account by contacting us, subject to payment of outstanding fees and completion of any required account verification process.

Automessa may restrict, suspend, or terminate your account or access to the Services if:

• You violate these Terms, our policies, or applicable laws
• You fail to pay applicable fees or outstanding amounts
• Your activities create legal, operational, security, fraud, spam, or reputational risks
• A connected third-party provider restricts, disables, or terminates your account or API access
• We are required to do so by law, court order, regulator, or law enforcement authority

Upon termination:

• Your right to access and use the Services will end.
• Outstanding payment obligations will remain payable.
• Your data may be deleted, anonymized, archived, or retained according to our Privacy Policy, legal obligations, backup schedules, and operational requirements.
• Provisions that are intended to survive termination will remain effective, including payment obligations, intellectual property provisions, limitations of liability, indemnification, and dispute-resolution provisions.

14. Governing Law and Dispute Resolution

These Terms and Conditions are governed by and interpreted according to the laws of India, without regard to conflict-of-law principles.

Subject to any mandatory legal rights available to you, courts located in Ahmedabad, Gujarat, India will have exclusive jurisdiction over disputes arising from or relating to these Terms or the Services.

Where permitted or required under applicable law, the parties may first attempt to resolve disputes through good-faith negotiation, mediation, or arbitration before initiating court proceedings.

15. Changes to These Terms

We may update these Terms and Conditions from time to time to reflect changes in:

• Our Services, features, plans, or business practices
• Third-party integrations or platform requirements
• Technology and security practices
• Applicable laws, regulations, or legal requirements

Updated Terms will be published on this page with a revised "Last Updated" date.

Your continued use of the Services after updated Terms are published means that you acknowledge and accept the revised Terms.

16. Contact Us

Automessa is owned and operated by RSND Global.

If you have any questions, concerns, or requests regarding these Terms and Conditions, please contact us:

Automessa
Email: info@automessa.com
Phone: +91 9274515083
Website: www.automessa.com