Effective Date: Jan-01-2026
This Refund & Cancellation Policy (“Policy”) explains how cancellations, plan changes, refunds, and billing disputes are handled for Automessa (“Automessa”, “we”, “us”, “our”) and our WhatsApp campaign marketing platform and related services (the “Services”).
By purchasing or subscribing to Automessa, you agree to this Policy.
1. Subscription Plans and Billing
Automessa is offered on subscription and/or usage-based pricing, depending on the plan you choose.
Charges may be billed in advance on a recurring basis (monthly/quarterly/annual) unless stated otherwise at the time of purchase.
Taxes (if applicable) may be added to your invoice.
2. Cancellation Policy
2.1 How to Cancel
You may cancel your subscription at any time by:
Cancelling from your Automessa dashboard (if available), or
Contacting support at customer@automessa.com
with your account email and subscription details.
2.2 What Happens After Cancellation
Your subscription will remain active until the end of the current paid billing period, unless stated otherwise.
After the billing period ends, your account may be downgraded, paused, or limited depending on your plan and platform settings.
Cancellation stops future renewals, but does not automatically refund the current period.
3. Refund Policy
3.1 General Rule (Global)
Unless required by applicable law or explicitly stated in writing by Automessa:
Subscription fees are non-refundable, including partially used billing periods.
Setup fees, onboarding fees, and service activation charges (if any) are non-refundable.
Usage-based charges (e.g., message fees, API usage, add-ons) are non-refundable once consumed or billed.
3.2 When Refunds May Be Considered
Automessa may consider refunds in limited cases, such as:
Duplicate payment or accidental double charge
Billing error caused by Automessa
Service not activated due to a verified technical issue on Automessa’s side (and support could not resolve it within a reasonable time)
If a refund is approved, it will be processed to the original payment method where possible.
4. No Refunds for Policy Violations or Platform Restrictions
No refunds will be provided if:
Your account is suspended/terminated due to violation of Automessa Terms or Meta/WhatsApp policies
Your WhatsApp Business API access is restricted, limited, or banned by Meta/WhatsApp due to messaging quality, compliance issues, or other reasons outside Automessa’s control
Poor performance, low conversions, blocked recipients, or reduced delivery occurs due to recipient behavior, industry restrictions, message quality, template rejections, or WhatsApp limitations
5. Plan Changes and Downgrades
If you upgrade your plan, additional charges may apply immediately (prorated or as per plan rules).
If you downgrade, the downgrade typically takes effect from the next billing cycle.
Automessa does not generally provide refunds for downgrades during an active billing period.
6. Free Trials (If Offered)
If Automessa offers a free trial:
You may cancel before the trial ends to avoid charges.
Once a paid subscription begins, the refund rules in this Policy apply.
7. Chargebacks and Payment Disputes
If you believe a charge is incorrect, contact us first at customer@automessa.com
so we can help quickly.
Unauthorized chargebacks or abusive disputes may result in:
Temporary suspension of your account
Permanent termination in cases of fraud or repeated abuse
8. Requesting a Refund
To request a refund consideration, email customer@automessa.com
with:
Account email / business name
Invoice number / payment reference
Reason for request
Any screenshots or relevant details
Review timeframe: We usually review requests within a reasonable period and may ask for additional details to verify the issue.
9. Policy Updates
We may update this Policy from time to time. Changes will be posted on our website or dashboard, and continued use of the Services indicates acceptance of the updated Policy.
10. Contact
Automessa Support
Email: support@automessa.com
Address: Naroda, Ahmedabad, India